At Ceratec Surfaces, we're driven by innovation and committed to empowering the success of our retailers. That's why we're thrilled to announce the launch of Panoramic View, a revolutionary update to our retailer portal (shop.ceratec.com) that provides unprecedented visibility into the Ceratec orders and our supply chain, building upon the foundation of Ceratec On The Go, our preliminary order tracking system.
Ceratec On The Go, Now with a 360° Perspective
Panoramic View takes the convenience of Ceratec On The Go to the next level. It's the culmination of a year of development, designed to give our retailers complete transparency and control over their orders across all our product categories. Whether you're ordering ceramic and porcelain tiles, luxury vinyl tiles and planks (LVT & LVP), or installation systems from leading brands like Schluter® Systems and Mapei, Panoramic View provides real-time tracking and ETA updates for every product in our supply chain. You can even access status updates on special order products.
An easy way to see and track everything
- Supplier's Backyard: Track your order from the moment our purchase order is placed with the supplier.
- On a vessel: Monitor materials as they travel across the ocean.
- On transfer: Know when your products are being transferred to your local branch.
- Distribution center: Know when your order arrives at our distribution center.
- Local branch: See when your order is ready for pickup or delivery at your local branch.
This level of precision eliminates guesswork and uncertainty, allowing our clients to manage their projects with confidence.
Benefits of Panoramic View
- Unmatched Transparency: Gain complete visibility into your order status and product availability.
- Improved Efficiency: Streamline your order management process and reduce the need for time-consuming inquiries.
- Enhanced Confidence: Increase trust and satisfaction through proactive communication and real-time updates.
- Save Time: Eliminate all the phone calls or emails to track your orders.
- Peace of Mind: Know exactly where your order is and when it will arrive.
Panoramic View, a tool thoughtfully design
Panoramic View is being rolled out in phases, but once fully launched, it will provide all our retailers with:
- Complete Order History: Access all your past orders and invoices, no matter how you placed them.
- Real-time Order Tracking and Status Updates: Follow your orders every step of the way, from the supplier to your local branch. Receive status updates by email on selected orders.
- Accurate ETAs: See estimated arrival times on every order line and product page.
- Full Order Control: Modify quantities, edit dates, and change transport methods online.
- Helpful Resources: Access how-to documents and videos to maximize your efficiency.
« Panoramic view also provides the ability to ask our system a question that sounds something like this : I need 12 000 sq.ft. of a 12’’x24’’ that I’m going to install in 3 months, what can I show my client? We can actually answer that question quickly on our website. » - Paul Raiche, CEO
Our Goal: Simplifying Your Journey
At Ceratec, we understand the challenges our clients face in managing orders and meeting customer demands. Our goal with Panoramic View is simple: to save you time and provide peace of mind. By providing real-time information and unparalleled transparency, we empower our clients to focus on what they do best – serving their customers and growing their business.
You want to know more? Explore Panoramic View Today!
Need more info regarding the new features, refer to Site Help.
Thank you for being a part of our innovation journey!