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Understanding your order line statuses
Gain insights into your order progress through detailed status updates.
Note:
To have total access to the information presented below, please login with your account or create an account.
Understanding order statuses and information:
Status:
Delivered: This status indicates that the specified product quantity has been fulfilled. The customer has either received the products or picked them up from a Ceratec location.
In Preparation: This status indicates that the specified product quantity is being prepared for shipping or pickup.
Reserved: This status indicates that the specified product quantity has been allocated to your order
Transfer in preparation: This status indicates the quantity of products currently being prepared for transfer to your local branch. The estimated time of arrival indicates when the products will be available for shipping or pickup.
Transfer on the road: This status indicates the quantity of products currently being transported to your local branch. The estimated time of arrival indicates when the products will be available for shipping or pickup.
On Vessel: This status indicates that the specified product quantity has been produced and is currently being shipped from overseas.
Supplier Backyard: This status indicates that the specified product quantity is currently available in our supplier's backyard overseas. An estimated time of arrival (ETA) will be provided upon reservation.
On PO: This status indicates that the specified product quantity is currently on order with our supplier. We will provide an estimated time of arrival when available.
Lot: This column displays the lot number assigned to the specific quantity of the product included in this order line. Note: The lot number will appear only for tile and rolled vinyl products.
(Quantity): This column displays the amount of product associated with the indicated status, using the unit of measure specified in the column header (e.g., sq.ft., carton, piece).
Available Date: This column indicates the date when the quantity of product specified in this order line is expected to be available. "Available" means the product is in stock at your local branch.
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